What’s Fixed
Since late June, the email alert for a newly received inbound email was queued
for sending but never picked up by a background worker, so it silently never
arrived. Nothing failed and nothing was reported — the message simply sat in a
queue that no worker was reading.
The queue those alerts are handed to is now named explicitly, so they are picked
up and sent as intended.
What changed
- “New email from …” alert emails send again for inbound email received on a
contact record. - The in-app alert (bell, live toast) and the text-message alert for the same
event were routed correctly the whole time and are unchanged. - Other notification types — task assignments, lead assignments, first-to-claim,
mentions, missed calls and the rest — were never affected; their alert emails
have been sending normally throughout. - Team-inbox email alerts were also unaffected.
The underlying inbound emails themselves were always received and visible in the
app — only the alert email about them was affected.